PortuguesePlace orders
To place an order at Pronumis through the online store, you must be a registered customer.
You can also place your order by telephone - +351 211315497 or via email suportepronumis@pronumis.pt
If you are not yet a registered customer you can register by clicking here.
After filling in your details and registering, you will receive an email with an account activation link (also check your spam folder).
Add the product(s) you wish to purchase to the shopping cart.
Pronumis Points
You can choose to accumulate points or even exchange points if you have a balance that allows you to
To finalize the order
You will need to choose the “Place order” option in the shopping cart and select a shipping method.
Shipping Methods
I send by mail
In-Store Pickup (This option is only available for customers who wish to pick up their order in our store)
Available payment mode
Bank Transfer - You must carry out the Transfer within a period of 24 hours.
Multibanco - Using the MB reference generated, you must make the payment within 24 hours.
Cash on delivery - The order will be sent by postage via CTT) this service has an extra cost.
Paypal - You can also choose this international payment method ) this service has an extra cost.
MBWay - You'll have 24h to make the payment through MBWay.
After placing the order
You will receive an email in your inbox (always check your spam box) with confirmation of your order.
Your order will be prepared and sent as quickly as possible, always in a protected and registered manner by CTT-Correios de Portugal. (We may occasionally use other priority transportation services.)
Track & Trace
You will receive the CTT registration number to track the order. (We may occasionally use other priority transport services such as NACEX)
You can track the status of your order through your customer area.
Shipping Costs
Pronumis has an automatic system for calculating shipping costs.
You can carry out shipping cost simulations as long as you are a registered customer.
Payment Method Shipping
National Orders
Free Bank Transfer if order value exceeds €50 and weighs less than 500 grams
Free ATM if order value exceeds €50 and weighs less than 500 grams
Cash on Delivery Adds the value of the Cash on Delivery Service
Paypal adds a 5% fee
International Orders
Bank Transfer Costs and fees adjusted to the current table
Multibanco Costs and fees adjusted to the current table
Against Reimbursement Costs and fees adjusted to the current table
Paypal Costs and fees adjusted to the current table
Pronumis Points
What are Pronumis Points?
Pronumis Points are points that the customer earns when purchasing any product on our website.
For each order successfully completed, this amount can be deducted from a future order.
You can accumulate points up to a maximum of €100.00.
How do I exchange my Points?
Whenever you have a balance of points in your account, you can exchange them when completing your order.
What is the advantage of accumulating Points?
The big advantage is the credit that accumulates for future purchases.
What is the value of a point on Pronumis?
Each Pronumis point is worth €0.02
Do all products accumulate points?
No, gold coins, 2 Euro coins and some INCM commemorative coins do not accumulate points.
Points also do not accumulate for items on special promotions (Direct discounts).
How do I see my points?
The customer can consult the statement of the use of their points through their Pronumis account.
Doubts
Whenever you have any doubts or other questions about PontosPronumis, just send us an email to suportepronumis@pronumis.pt